introduction

With effect from the 14th January 2005, the Financial Services Authority (FSA) regulates the sale and administration of general insurance and pure protection contracts.  Any insurer, intermediary or broker who wishes to transact general insurance or pure protection contracts must comply with the Conduct of Business rules as laid out by the FSA.  As a company, Endsleigh whole heartedly support this initiative and have made every effort to ensure we fully comply with the rules where required.

Should you have any questions about our regulatory status, or if you notice any errors or omissions, you can contact us:

By post                    The Compliance Officer

                                Endsleigh Insurance Services ltd

                                Shurdington Road

                                Cheltenham, GL51 4UE

 

about our services

 

The sale and administration of general insurance is regulated in the UK by the Financial Services Authority (FSA).  Accordingly, Endsleigh Insurance Services Limited is authorised and regulated by the Financial Services Authority. Our FSA register number is 304295. You can check this on the FSA's Register by visiting their website at www.fsa.gov.uk/register or by contacting them on 0845 606 1234.

Our registered name and address is; Endsleigh Insurance Services Limited, Shurdington Road , Cheltenham , Glos GL51 4UE.

We offer car, home, travel insurance, plus many other products from a range of insurers following a fair analysis of the market.

Any information we provide you with does not constitute advice or a personal recommendation and you agree to make your own choice about how to proceed.  We may ask questions to narrow down the selection of products that we will provide information on.

The parties to a contract of insurance covering a risk situated in the United Kingdom are permitted to choose the law applicable to the contract.  All our policies are governed by English law.  English law will also apply prior to the conclusion of your contract of insurance.

how to cancel

14 day cooling off period

You have the right to cancel any policy purchased from us (excluding some short period travel policies) for 14 days starting from the day you receive your policy documents. We will refund your money less a charge for the period you have been insured, unless your policy has been terminated following a claim in which case no refund will be due. We will not charge you an administration fee in connection with this cancellation.

how to make a complaint

In the unlikely event that you are dissatisfied with our service in any way, we operate a comprehensive complaint handling service.  In the first instance, please contact the person you originally dealt with.  They will aim to resolve your complaint on the same day.  Alternatively you can contact us: -

By telephone           01242 866866

 

By post                    Customer Liaison Department

Endsleigh Insurance Services Ltd.

Shurdington Road,

Cheltenham, GL51 4UE

 

If you are not satisfied with the way in which the matter is handled, you are welcome to write to the Managing Director at the same address.

If you are still dissatisfied you can approach the following and ask them to review your case: -

By telephone           0845 080 1800

 

By post                    The Financial Ombudsman Service

South Quay Plaza

183 Marsh Wall

London E14 9SR

 

Via the internet        www.financial-ombudsman.org.uk

 

Financial Services Compensation Scheme (FSCS)

 

We are covered by the Financial Services Compensation Scheme (FSCS).  You may be entitled to compensation from the scheme if we cannot meet our obligations.  This depends on the type of business and the circumstances of the claim. 

 

Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim, without any upper limit, except for compulsory insurance, which is covered for 100%. 

 

Further information about compensation can be obtained from the FSCS.